1.2. In the course of providing Service, to abide by the laws in the jurisdictions that the Company operates, and to improve services, Company needs to collect and maintain personal information about the client. As a rule, the Company never discloses any personal information about our customers to any non-affiliated third parties, except as described below.
2.1. Online Course: As used herein, “Online Course”, is a service given by trainfactory.online in which the platform provides lessons and training sessions online.
2.2. Personal Data: As used herein, “Personal Data” means any information relating to an identified or identifiable natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.
3.Collection of Personal Data
3.1. Company collects, processes, and stores Personal Data collected from you via client’s use of the Service or where client has given consent.
3.2. This Personal Data may include contact details, copies of identification documentation provided by client or derived from publicly accessible databases, government identification number as well as information relating to devices or internet service (such as an IP address and a MAC number). The Company collects information provided during the onboarding process, which may be a completed, incomplete, or abandoned process.
3.3. The Company collects, uses, stores, and transfers Personal Data, which may include the following, in accordance with the Client’s classification and as detailed in Appendix “A”.
4.Collection and Storing of Data Outside the EU
4.1. As outlined above, Company may collect Personal Data from customers located in the EEA. To facilitate the Services Company provides to customers located in the EEA, the Company requests explicit consent for the transfer of Personal Data from the EEA to outside of the area. If client is an individual located in the EEA and declines to consent to such transfer, client will no longer be able to use the Company services.
4.2. Client will have the ability to withdraw his/its digital assets; however, all other functionalities will be disabled.
5.Personal Data Usage
5.1. The Company uses Personal Data to communicate with the client and to administer, deliver, improve, and personalize the Service. The Company might also generate generic data out of any Personal Data collected and use it for Company purposes.
5.2. The Company may also use such data to communicate with you in relation to other products or services offered by the Company and/or its partners. The Company does not share Personal Data with third parties (other than partners in connection with their services) except where client have given consent and further detailed below.
5.3. Data will be stored in our systems for 5 years.
6.The Company may share Client Personal Data with third parties:
6.1. If the Company deems that sharing it is necessary to enforce these Terms of Service.
- To comply with government agencies, including regulators, law enforcement and/or justice departments.
- Who provide services to the Company (such as administration or technical services).
- In connection with the sale or transfer of our business or any part thereof.
6.2. Additionally, the Company has implemented international standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions and will implement AML, KYC Best Practices, Rules and Regulations when effective, which will likely require us to undertake due diligence on our customers. This may include the use of third-party data and service providers which we will cross-reference with your personal information.
7.Storage of Personal Data
7.1 The data that the Company collects from the client may be transferred to and stored at a destination outside of the EU.
7.2 It may also be processed by staff operating outside of the EU who work for the Company or for one of the Company suppliers.
7.3 By submitting client personal data, client agrees to this transfer, storing or processing, except customers located in the EEA, as detailed above.
7.4 All information you provide to us is stored on the Company and/or third-party cloud servers.
8.Access and Correction of Personal Data
8.1. Client has the right to obtain a copy of Personal Data upon request and ascertain whether the information the Company holds about client is accurate and up to date.
8.2. If any of the Personal Data is inaccurate, the client may request to update the information. The Client may also request to delete Personal Data, with exception that the Company may refuse client deletion request in certain circumstances, such as compliance with law or legal purposes. For data access, correction, or deletion requests, please contact the Company.
8.3. In response to data access, correction, or deletion request, the Company will verify the requesting party’s identity to ensure that he or she is legally entitled to make such request. While the Company aims to respond to these requests free of charge, the Company reserves the right to charge clients a reasonable fee should the request be repetitive or onerous.
9.2. Customers can opt out from these marketing communications at any moment. If you do not want to receive these communications, please send an email to [email protected]
9.3. For product related communications, such as policy/terms updates and operational notifications, the client will not be able to opt out of receiving such information.
10. Information Security
10.1. The Company endeavours to protect clients from unauthorized access, alteration, disclosure, or destruction of Personal Data that the Company collects and stores. The Company takes various measures to ensure information security, including encryption of the communications with SSL; required two-factor authentication for all sessions; periodic review of our Personal Data collection, storage, and processing practices; and restricted access to client’s Personal Data on a need-to-know bases for our employees and vendors who are subject to strict contractual confidentiality obligations.
11.Contacting the Company about Privacy Concerns
APPENDIX “A” – Definition of Clients
- Individual clients:
Mobile phone number
Full legal name (including former name, and names in local language)
Passport number, or any government issued ID number
Date of birth (“DOB”)
Proof of identity (e.g. passport, driver’s license, or government-issued ID)
Proof of residency
Additional Personal Data or documentation at the discretion of our Compliance Team
- Corporate clients:
Corporate legal name (including the legal name in local language)
Full legal name of all beneficial owners, directors, and legal representatives
Address (principal place of business and/or other physical locations)
Proof of legal existence
Description of the business
Percentage of ownership for Individual/corporate owners
Contact information of owners, principals, and executive management (as applicable)
Proof of identity (e.g., passport, driver’s license, or government-issued ID) for significant individual beneficial owner of the institutional customer entity
Personal Data for each entity’s significant beneficial owner of the institutional customer entity (see the “Individual Customer” section above for details on what Personal Data we collect for individuals)